Privacy Policy
At Waypoint Billing, we understand that your privacy is important. Whether you’re a client, patient, or healthcare provider, we are committed to protecting your personal information and maintaining transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines our practices related to data collection, usage, sharing, SMS communications, and your rights.
1. Who We Are
Waypoint Billing specializes in revenue cycle management for ABA therapy and medical practices. We serve providers across the U.S. with tailored solutions that improve billing accuracy, reduce denials, and increase revenue—all while keeping your information secure and compliant.
2. Information We Collect
When you engage with our services—whether through forms, portals, emails, or SMS—we may collect the following information:
- Full name
- Phone number
- Email address
- Mailing address
- Claim numbers or account details
- Insurance and billing information
- Payment method details (submitted via secure portals)
- IP addresses (for form submissions or portal logins)
3. How We Use Your Information
We use your information solely to deliver healthcare and billing-related services. This may include:
- Processing claims and reimbursements
- Appointment scheduling and reminders
- Insurance verification and pre-authorizations
- Communication about billing status, appeals, or documentation requests
- Credentialing and enrollment support
- Ensuring compliance with legal and regulatory requirements
We do not sell or use your data for third-party marketing purposes.
4. How We Share Your Information
We only share your information under strict confidentiality with:
- HIPAA-compliant vendors (e.g., SMS platforms like Twilio)
- Credentialing, accounting, or compliance partners
- Legal or regulatory bodies when required by law or during audits
- Authorized employees or contractors working on your account
All third-party vendors are required to maintain the confidentiality and security of your data.
5. Data Security and Retention
Waypoint Billing takes data protection seriously. All records are stored using HIPAA-compliant systems with industry-standard encryption, access controls, and backup procedures.
We retain personal and billing data only as long as necessary to:
- Complete revenue cycle tasks
- Meet legal and regulatory obligations
- Resolve disputes or address claim-related inquiries
6. SMS Terms & Conditions
Waypoint Billing may use text messaging (SMS) to communicate essential information related to your care or billing. By opting in, you agree to the following:
Types of Messages You May Receive:
- Appointment reminders
- Billing and insurance updates
- Follow-up messages regarding your care
- Requests for documents or authorizations
Message frequency may vary depending on your account or care activity. Typically, you may receive up to 2 SMS messages per week. Standard message and data rates may apply based on your mobile carrier and plan.
7. Your Rights & Choices
You have the right to:
- Request access to the information we store about you
- Correct or update any inaccurate data
- Request deletion of your personal data (as permitted by law)
- Withdraw your consent to SMS or email communications
To make any of these requests, contact us at info@waypointbilling.com or by calling (631) 392-9729.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, SMS terms, or how your information is handled, please reach out.
Waypoint Billing
📍 4770 White Plains Road, Bronx, NY, 10470