SMS Terms & Conditions
This SMS Terms & Conditions document outlines how Waypoint Billing uses text messaging to communicate with patients and clients. Please review the following information carefully to understand how we manage SMS communications, including consent, message content, frequency, and your rights.
1. Consent to Receive SMS Messages
By opting into SMS communications, you agree to receive text messages from Waypoint Billing related to your healthcare or billing needs. Your phone number will never be shared with third parties for marketing purposes.
2. Types of Messages You May Receive
Messages may include:
- Appointment reminders
- Follow-up messages regarding your care
- Billing and insurance updates
- Requests for documentation or authorizations
3. Message Frequency
The number of messages may vary depending on your services and account activity. On average, expect up to 2 messages per week, but this may vary based on billing or appointment needs.
4. Potential Fees
Message and data rates may apply, depending on your mobile service provider and plan. Charges for text messaging are billed by your carrier and not by Waypoint Billing.
5. Opt-In Method
You can opt into SMS communications by submitting a form on our website or intake portal.
6. Opt-Out Method
You can opt out of SMS communications at any time by:
- Replying “STOP” to any message you receive
- Contacting Waypoint Billing directly to request removal from our messaging list
7. Help
If you are experiencing issues with our SMS service:
- Reply “HELP” to any message for immediate assistance
- Or contact us directly via info@www.waypointbilling.com
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out anytime by texting “STOP.”
- For assistance, text “HELP.”
- Message frequency may vary.
For questions or concerns, feel free to reach out—we’re here to help.
Waypoint Billing
Address: 4770 White Plains Road, Bronx, NY, 10470
Phone: (631) 392-9729
Email: info@www.waypointbilling.com